Return & Refund Policy

Return Period: You have the right to cancel your order for any reason within 30 days after receiving the goods.
Refund Period: Refunds will be issued within 7 days after we receive the returned goods.
Return Cost: The cost of returning the goods to our processing center in China will be borne by you unless otherwise agreed.
Return Address: Our customer service team will provide the return address after you contact us.

Welcome to Aurelio Lifestyle. Your satisfaction is important to us. Our return and refund policy is designed to give you a clear and straightforward experience. Please review this policy carefully to understand your rights and responsibilities.

Our returns window is based on the date you receive your order—not the date you place it—giving you time to inspect your item after delivery.

Situations Eligible for Return

Cancelling an Order

To start the return process: Contact us at contact@aureliolifestyle.com.
Information required: Your order number and relevant information.

Damaged in Transit

To start the return process: If your item was damaged during delivery, please contact us within 30 days at contact@aureliolifestyle.com.
Required documents: Attach your order number, a description of the damage, and clear photos of the item.

Manufacturing Defects or Warranty Issues

To start the return process: For warranty issues, please email contact@aureliolifestyle.com.
Required information: Your order number, a description of the issue, and clear photos.
Warranty Terms: Specific warranty conditions are provided at the time of purchase.

Change of Mind

To start the return process: If you change your mind, you may return the item within 30 days of delivery.
Contact contact@aureliolifestyle.com with your order number and reason for return.

Exchanges

To start the return process: If you would like an exchange, please email contact@aureliolifestyle.com.
Information required: Your order number, product details, and the item you wish to exchange.

Incorrect Item Received

To start the return process: Contact us within 30 days at contact@aureliolifestyle.com.
Required documents: Your order number and clear photo of the incorrect item.

Return Process

Contact our customer service team.
Submit the required documents.
Receive return instructions and the return address.
Carefully repackage the product and original accessories.
Send the item back within 30 days.
Once received and inspected, your refund or exchange will be processed within 7 days.

Refund Details

Refund Period: Refunds will be made within 7 business days after the returned item is received and inspected.
Refund Method: Refunds are issued to the original method of payment.
Store Credit: In some cases, store credit or a product of equivalent value may be offered instead of a refund.

FAQ

Are returns free?
No, return shipping costs are the customer's responsibility unless otherwise agreed.

What is the return policy?
Returned items must be unused, unwashed, in resalable condition, and have original tags attached.
Items purchased on sale are eligible for exchange or store credit only, not refunds.

What if the item you want to exchange is unavailable?
Please contact customer service. If the item is unavailable, we will help you find a solution.

Where can I find my order number?
Your order number can be found in the confirmation email you received after placing your order.

What if my item is defective or damaged?
Please email us at contact@aureliolifestyle.com with your order number and photos of the issue. We’ll arrange a solution promptly.

What if I miss the return deadline?
If you miss the 30-day return window, please contact us. We may offer an exchange or store credit depending on the situation.

How long will my refund take?
After the returned item arrives at our warehouse, the refund will be processed within 7 business days.
Please allow an additional 1–3 days for the refund to appear in your bank account.

Important

If you refuse to accept delivery of your parcel, the shipping and return costs will be your responsibility. If the parcel is discarded by the courier, a full refund will not be provided.

Return Address

Address:
2nd Floor, Building 9, No. 887 Changchun West Rd.,
China (Zhejiang) Pilot Free Trade Zone,
Jindong District, Jinhua, Zhejiang
Recipient: Mango
Phone Contact: +86 177 5790 3756

(Please note: Returns must follow the procedure outlined above. Returns sent without approval will not be accepted.)

Contact

If you have any questions, please contact us by email or phone .

Store Name: Aurelio Lifestyle
Address: 50 Stanley Street, Hong Kong, 999077, Hong Kong
Email: contact@aureliolifestyle.com
Phone: +44 7418 600940

Or contact us using the contact form which you can find here.