General Terms and Conditions
1. Introduction
1.1 These Terms and Conditions apply to your use of our website or the purchase of products offered through our website.
1.2 The defined terms and interpretations of these Terms and Conditions are set out in clause 26.
2. Acceptance
2.1 You represent and warrant that:
(a) you are an individual and at least 18 years of age;
(b) you are competent to enter into a legally binding contract with us; and
(c) no applicable law or agreement prevents you from entering into a legally binding contract with us.
2.2 We reserve the right to require written confirmation of your acceptance of these Terms from your institution.
2.3 You represent and warrant that:
(a) you have not been convicted of a computer or internet crime; and
(b) you have not previously been denied access to the Products or to the Website.
2.4 We reserve the right to refuse access to our Website if we consider such refusal necessary or appropriate.
2.5 Placing an order constitutes:
(a) a representation and warranty that you have read these Terms carefully and in full;
(b) an offer to purchase the order solely in accordance with these Terms;
(c) your agreement that any order confirmation is based solely on these Terms; and
(d) your commitment to comply with these Terms and Conditions.
2.6 If you do not accept these Terms and Conditions, you must not use the Website or purchase any Products.
2.7 You must expressly agree to these Terms and Conditions in order to:
(a) submit any information to or through our Website; or
(b) purchase any Products.
2.8 By visiting our Website, purchasing any Products or accepting these Terms and Conditions:
(a) you also accept our Privacy Policy; and
(b) you agree to comply with our Acceptable Use Policy (see clause 12).
2.9 We recommend that you print a copy of these Terms and Conditions for future reference.
2.10 If you do not agree to these Terms and Conditions, you must not place an order or communicate with us.
3. Personal Use
3.1 You agree that you will use the Website to purchase Products solely for your personal, non-commercial purposes as a principal and not as an agent or on behalf of any other person.
4. Price
4.1 The product prices displayed on our Website include shipping costs, but not duties, taxes, customs charges, levies or other government-imposed fees (“unpaid and untaxed”).
4.2 Any customs duties, taxes, levies, or other government charges and declarations related to the import of the products to the delivery address are your responsibility and are not included in the product price. Each delivery may incur additional costs for which we are not responsible and which must be borne by you. In addition to shipping costs, this includes customs or import VAT charges, as the goods are shipped from a non-EU country (China). Please check with our customer service before placing your order whether customs duties may apply. Our goods are always shipped “unpaid and untaxed”. You are the “importer of record” and responsible for ensuring the correct payment of customs duties and/or import taxes, and for complying with all applicable laws and regulations in your country. As import regulations vary by country, please check the customs duties and VAT applicable in your country before ordering. You are responsible for full compliance upon receipt of the goods.
4.3 We will do our best to ensure that all product details, descriptions and prices shown on our Website are correct; however, errors may occasionally occur. If we discover a pricing error, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, your order will be treated as cancelled and you will receive a full refund. If you choose to reconfirm, we will arrange delivery and adjust the payment accordingly, using the same payment method.
4.4 We are under no obligation to process an order if the price shown on the Website is incorrect (even after you have received an order confirmation).
4.5 Prices may change from time to time, but such changes will not affect any order for which a confirmation has already been sent.
5. Placing an Order
5.1 All orders are subject to stock availability. If we have sufficient stock to fulfil your order, you will receive an Order Confirmation, which confirms receipt of your order. If we are unable to fulfil it, we will notify you by email and refund any payments made.
5.2 No contract is formed until we send you an Order Confirmation, and only in relation to the Products listed therein. These Terms and Conditions form part of that contract to the exclusion of all other terms.
5.3 If your order includes multiple Products, they may be delivered in separate shipments on different dates.
5.4 We reserve the right to remove any Products from the Website at any time, and to edit or remove content or materials. We are not liable to you or to any third party for any such removal or modification.
5.5 We reserve the right to reject any order you place, at any time (including after an order confirmation). We are not liable for any cancellation or rejection of an order.
5.6 If your order is cancelled after we have received your payment (or after sending an order confirmation), you will receive a full refund.
6. Payment
6.1 You may pay for the Products using any of the payment methods listed on our Website.
6.2 You may also pay for part or all of your order using a promotional discount voucher provided by us. Vouchers can only be redeemed online at checkout.
6.3 We may use third-party payment processors to handle payments between you and us. You agree that we may share relevant documents and information, including personal data, with these processors as necessary to complete the payment process.
6.4 We are not a regulated payment processor or financial service provider and are not responsible for any failures or issues caused by third-party processors.
6.5 You are responsible for providing complete and accurate information when making payment. All payments must be made using your own funds. By placing an order, you confirm that:
(a) the payment method used is yours;
(b) you are the rightful holder of any vouchers used (if applicable); and
(c) you have sufficient funds or credit to pay for the order.
6.6 We are not liable for any unauthorised use of your credit, debit, or prepaid cards by any third party, even if reported as lost or stolen. We reserve the right to report any fraudulent activity to the relevant authorities.
6.7 You are prohibited from:
(a) initiating or attempting to initiate a chargeback on any payments made; or
(b) reversing any payment related to the Products.
6.8 You will indemnify us against any losses, costs or expenses incurred as a result of a chargeback or payment reversal initiated by you.
7. Delivery
7.1 We will endeavour to deliver your order to the delivery address provided at the time of checkout.
7.2 Once your order is confirmed, we will provide an estimated delivery date.
7.3 If we are unable to meet the estimated delivery date, we may notify you, but we are not liable for any loss or expense caused by delivery delays, as permitted by law.
7.4 In some cases, we may be unable to deliver to certain locations. If so, we will notify you and either cancel and refund the order or arrange delivery to an alternative address confirmed by you.
7.5 Risk in the Products passes to you upon delivery, unless a delay is caused by your breach of these Terms—in which case, the risk passes at the time delivery would have occurred if not for the breach.
7.6 If you are unable to accept or collect delivery, we may leave you a notice with instructions for redelivery or collection from the courier.
7.7 If delivery is delayed or refused due to your unreasonable conduct, we may charge reasonable costs for return or redelivery without limiting other rights we may have.
7.8 Orders are generally dispatched within 2–5 business days of receiving payment. Standard delivery time is 5–8 working days, but in exceptional cases may take up to 4 weeks unless otherwise noted in the product listing. All shipments are managed by the Manufacturer.
7.9 Any customs duties, import taxes, levies, or related declarations remain your responsibility. As goods are shipped from a non-EU country (China), additional costs may apply. We do not cover these charges, and goods are always shipped “unpaid and untaxed.” You are the importer of record and must comply with all laws and regulations applicable in your country.
8. Cancellation or Modification of Orders
8.1 Once an order has been placed, you may cancel or modify it by emailing us.
8.2 If your order has already been packed, it cannot be cancelled or changed. You must instead return the goods in accordance with clause 10. If your products are already en route, cancellation is not possible. Once received, you may return them. You may notify us of your cancellation in advance, but early refunds are not available before 16 weeks from order date if the items are not received.
8.3 As our system is automated, orders are processed immediately upon dispatch. Therefore, refunds before receiving the goods are only possible within 24 hours of placing the order.
9. Faulty Products
9.1 You acknowledge that Products are not tailored to your specific needs.
9.2 All product information and descriptions on the Website are provided “as is” without express or implied warranties.
9.3 Product images may differ slightly from the actual item received.
9.4 If your Product is faulty, email us with a description and a photo of the defect.
9.5 You may return the faulty Product in accordance with clause 10.
9.6 We will inspect the Product upon receipt. Processing time depends on your order.
9.7 If we determine that the Product is faulty, we will notify you by email.
9.8 Our only obligation in relation to faulty Products will be to:
(a) replace the item and cover delivery costs, in which case the faulty item must be returned to us; or
(b) refund the amount paid, including return costs, using the original payment method.
9.9 If the Product is not deemed faulty, we may refuse a refund and deduct a reasonable handling fee. We will not be liable for losses incurred as a result.
10. Returns and Refunds
10.1 Our Returns Policy forms part of these Terms and Conditions.
10.2 If you are not satisfied with your purchase, email us to request a return within 30 days of receipt. The right of withdrawal expires after 30 days from the date you or a nominated third party (other than the courier) received the goods.
10.3 Return shipping costs are your responsibility.
10.4 Refunds will only be issued once we receive and inspect the returned Product.
10.5 Returned goods must be in original condition, unused, with intact labels and in original packaging. We reserve the right to reject returns that don’t meet these conditions.
10.6 Our processing time for returns depends on your order.
10.7 If the returned item meets our return conditions, we will email you a return confirmation. A refund will be issued using the original payment method after the refund approval notification.
10.8 Cancellation is only complete upon physical receipt of the returned goods.
10.9 If the goods are already in transit, withdrawal is not possible. Wait to receive the parcel, then return it. You may notify us in advance and send shipping confirmation for faster processing. No early refund is possible before 16 weeks from order date if goods are not received.
11. Vouchers
11.1 You may use promotional vouchers or discount codes when paying for Products on our Website.
11.2 To apply a voucher or discount, enter the valid code at checkout.
11.3 Once applied, the voucher or discount will be reflected in the total order amount during the checkout process.
11.4 Only one voucher or discount code may be used per order.
11.5 Promotional vouchers have no cash value and do not accrue interest.
11.6 If the voucher amount does not cover your entire order, you must pay the remaining balance using another accepted payment method.
11.7 If you return an order purchased using a promotional voucher, the voucher value will not be refunded. However, any additional payment made by other means will be refunded.
12. Acceptable Use
12.1 You are prohibited from engaging in any of the following activities (“Prohibited Activities”):
(a) Using the Website in any way that causes damage, impairs performance, or affects availability;
(b) Using the Website for unlawful, illegal, fraudulent or harmful purposes or activities;
(c) Uploading or distributing malicious software including spyware, viruses, Trojans, worms, or similar threats;
(d) Conducting data mining, scraping, harvesting or other automated data collection without written consent;
(e) Using robots, spiders or other automated means to access or interact with the Website;
(f) Violating the rules in the robots.txt file of our Website;
(g) Using collected information for direct marketing (email, SMS, calls or post);
(h) Using Website data to contact individuals or businesses without authorisation;
(i) Interacting with any device connected to the Website without authorisation;
(j) Using our infrastructure to perform or support hacking or bandwidth-intensive activities;
(k) Copying, reverse-engineering, decompiling, translating or attempting to access the Website’s source code;
(l) Using or accessing the Website to create competing products or perform benchmarking;
(m) Reselling, sublicensing, leasing, or otherwise transferring Website access;
(n) Making the Website available on private networks;
(o) Distributing any Website content in any format without permission;
(p) Modifying Website content without authorisation;
(q) Using the Website in violation of any applicable laws or regulations;
(r) Submitting false, fraudulent or speculative orders.
12.2 You agree to be liable for any losses, damages, liabilities, costs, or expenses incurred by us due to your unlawful use of the Website.
12.3 You agree to notify us promptly if you become aware of any prohibited activity, and to reasonably assist us in any investigation.
12.4 You must ensure that all information you provide via the Website:
(a) is true, accurate, up to date, and not misleading;
(b) complies with applicable laws;
(c) does not infringe the rights of others; and
(d) is not offensive, unlawful, or otherwise inappropriate.
12.5 You will provide us with any documents or information we request to verify your identity, and keep all information up to date.
12.6 You are solely responsible for complying with all applicable laws related to your use of the Website, wherever you access it from.
12.7 If you notice any material or activity on our Website that violates these Terms, please notify us by email.
13. Links to the Website
13.1 Links to third-party websites on our Website are provided for information only. They do not constitute endorsement or recommendation of those sites.
13.2 You acknowledge that we have no control over the content of third-party sites linked from our Website.
13.3 You may link to our homepage if the link is lawful, does not damage our reputation, and does not imply any affiliation or endorsement.
13.4 You must not establish a link in a way that suggests any form of approval by us when none exists.
13.5 You must not link from a website that is not owned or controlled by you.
13.6 You must not embed our Website into any other site or link to pages other than the homepage.
13.7 We reserve the right to withdraw linking permission at any time without notice.
13.8 Any website linking to us must comply with the content standards in our Acceptable Use Policy (see clause 12).
13.9 If you want to link in a way not covered above, please contact us for prior approval.
14. Intellectual Property Rights
14.1 The code, structure, and organisation of our Website are protected by intellectual property rights.
14.2 We are the owner or licensee of all intellectual property rights in the Website and its content. These rights are protected by international law. All rights are reserved.
14.3 You may only use the Website and its content for personal, non-commercial use and in accordance with these Terms. This includes content relating to Products.
14.4 You agree to inform us of any suspected infringement of our intellectual property rights.
14.5 You must not use our trademarks without prior written permission unless they form part of content used exactly as permitted under clause 13.
15. Privacy
15.1 Our Privacy Policy forms part of these Terms and outlines how we collect and use personal data.
15.2 We use cookies to track how users interact with the Website. By accepting these Terms, you also consent to the use of cookies for this purpose. For details, see our Privacy Policy.
15.3 If you provide personal data to us, we will process it in accordance with your instructions and take security measures to prevent unauthorised access, loss or damage.
15.4 Unless otherwise agreed, documents and information relating to product sales may be shared electronically among our authorised personnel and service providers.
16. Viruses and Security
16.1 We do not guarantee that our Website will be secure or free from bugs or viruses.
16.2 It is your responsibility to configure your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.
16.3 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or technologically harmful material.
16.4 You must not attempt to gain unauthorised access to our Website, the server on which it is stored, or any server, computer or database connected to the Website.
16.5 You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
16.6 If we believe you have breached this clause, your right to use the Website will end immediately. We may report violations to relevant authorities as required by law.
17. Liability
17.1 Subject to clause 17.13, and to the fullest extent permitted by law, we will not be liable for any loss arising from:
(a) third-party or user-generated content;
(b) inaccuracies or omissions in our content;
(c) any Product, including its quality, description, or fitness for a particular purpose;
(d) reliance on information on our Website or in these Terms;
(e) inability to access the Website, in whole or in part, for any reason; or
(f) delays or failures caused by events beyond our reasonable control, including but not limited to telecommunications outages, power cuts, severe weather, supplier failure or employee absence.
17.2 We shall not be liable for any loss of profits, business, goodwill, or indirect or consequential loss, even if foreseeable or advised of such potential loss.
17.3 Our total liability to you, whether arising in contract, tort (including negligence) or otherwise, shall be limited to the greater of £1,000 or five times the value of your order.
17.4 Any claim under these Terms must be brought within one year of the act or omission alleged to have caused the loss.
17.5 You may not bring a personal claim against any employee, officer, consultant, or representative of Aurelio Lifestyle.
17.6 All implied warranties or conditions (including those of satisfactory quality or fitness for purpose) are excluded to the fullest extent permitted by law.
17.7 You may only bring claims related to specific acts or omissions. Multiple related acts or omissions will be treated as one claim.
17.8 These limitations apply jointly to any related third-party claims. You and others may be jointly liable for damages claimed by us.
17.9 Our liability applies to all services and Products we provide and cannot be broken into narrower categories.
17.10 If we are jointly liable with another party, we will only be responsible for our share of the liability.
17.11 Our liability may be reduced to reflect any contributions made by other parties or payments you recover from them.
17.12 The inability to bring claims against another party (e.g., due to time limits or lack of remedy) does not increase our liability.
17.13 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any matter which cannot be excluded under applicable law.
17.14 These clauses provide a full and exclusive list of available remedies.
18. Indemnity
18.1 Upon request, you agree to indemnify and hold harmless Aurelio Lifestyle and its representatives against all claims, damages, liabilities, and costs (including legal fees) arising from:
(a) your material breach of these Terms;
(b) fraud, negligence or misconduct; and
(c) your use of the Website.
18.2 We may recover from you all reasonable costs incurred in defending or settling any such claims.
19. Force Majeure
19.1 If a Force Majeure event continues for more than one week, we may terminate these Terms with immediate effect and no further liability, except to refund any undelivered Products already paid for.
19.2 We reserve the right to determine how to handle Force Majeure situations to comply with our obligations.
20. Changes to These Terms
20.1 We may update these Terms from time to time. You will be notified in advance of any material changes that may negatively affect you.
20.2 If you do not agree to the revised Terms, you must stop using the Website and purchasing Products.
20.3 If you previously agreed to these Terms, we may require you to expressly accept the updated version before your next purchase. If you do not agree within the given time, you must stop using the Website.
21. Your Breach
21.1 Without limiting any other rights we may have, if you breach these Terms or if we reasonably suspect that you have breached them, we may:
(a) issue a warning (informal or formal);
(b) temporarily suspend your access to our Website;
(c) suspend processing or fulfilment of any order;
(d) refuse to accept further payments from you;
(e) permanently block your access to our Website;
(f) block access from devices using your IP address;
(g) contact your internet service provider and request that they block your access; and/or
(h) take legal action against you.
21.2 If your access is suspended or blocked, you must not attempt to circumvent such restrictions.
22. Termination and Suspension
22.1 You may stop using the Website at any time.
22.2 We may suspend the Website or your access to it at any time, with or without notice or explanation.
22.3 Without prejudice to clause 22.2, we may suspend or terminate your access if it creates a legal risk or interferes with another person’s use of the Website.
22.4 We will try to give advance notice of any suspension or termination but reserve the right to act immediately and without warning if necessary.
22.5 We do not guarantee the Website will be available at all times. We may withdraw, interrupt or limit access for business or operational reasons. You are not entitled to any compensation in such cases.
23. Effect of Termination
23.1 Termination of these Terms immediately ends any obligation we have to provide customer support to you.
23.2 You will not be entitled to any compensation, goodwill or other payment as a result of termination.
23.3 Termination does not affect any existing rights or obligations that arose before termination. Clauses such as 17 (Liability) and 18 (Indemnity) shall continue to apply even after termination.
24. General Provisions
24.1 You may not assign or transfer your rights under these Terms without our prior written consent.
24.2 The rights and remedies in these Terms are cumulative and in addition to those provided by law.
24.3 The Website may be hosted by third-party providers.
24.4 If any part of these Terms is found to be invalid or unenforceable, the remainder shall continue in effect.
24.5 A failure to enforce any part of these Terms is not a waiver of our rights.
24.6 No third party is entitled to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.
24.7 These Terms are intended for the benefit of you and us only.
25. Governing Law
25.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
25.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have any questions about our products, policies, or anything else on our website, feel free to get in touch with us.
Store Name: Aurelio Lifestyle
Address: 50 Stanley Street, Hong Kong, 999077, Hong Kong
Email: contact@aureliolifestyle.com
Phone: +44 7418 600940
You can also send us a message through our contact form. Our team typically replies within 24 hours during business days.